GCX-SCR Latest Test Bootcamp & GCX-SCR New Questions

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GCX-SCR New Questions | Exam GCX-SCR Lab Questions

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Genesys GCX-SCR Exam Syllabus Topics:

Topic	Details
Topic 1	Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
Topic 2	Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
Topic 3	Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 4	Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
Topic 5	Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.

Genesys Cloud CX: Scripting Certification Sample Questions (Q46-Q51):

NEW QUESTION # 46
Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.

A. False
B. True

Answer: A

Explanation:
Files uploaded to a workspace in Genesys Cloud CX cannot be shared with non-members of the Genesys Cloud organization. Workspace files are restricted to members within the organization for security and collaboration purposes, preventing external access to sensitive or proprietary information. Thus, sharing files with users outside the Genesys Cloud CX organization is not possible directly from the workspace.

NEW QUESTION # 47
Using the variables named 'value' and 'currency', you must create a syntax to display 10$. Choose the correct option. Variables: value = 10, currency =$.

A. {value} {currency}
B. {{value}} + {{currency}}
C. {{value}}{{currency}}
D. {value} + {currency)}

Answer: C

Explanation:
The correct syntax to display "10$" using the variables value and currency in Genesys Cloud CX scripting is
{{value}}{{currency}}. This syntax correctly concatenates the two variables without any additional characters or spaces, ensuring that the result is displayed as "10$" on the script page.

NEW QUESTION # 48
Which of the following best defines the ACD evaluation method Best Available Skills?

A. Matches the interaction to the first available agent who has all of the requested skills.
B. Looks for the first available agent and ignores any skill requirements.
C. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.

Answer: A

NEW QUESTION # 49
_______________ binds the numbering plan with the trunk.

A. Edge
B. Inbound route
C. Edge Group
D. Outbound route

Answer: D

Explanation:
In Genesys Cloud CX, an Outbound route binds the numbering plan with the trunk. The outbound route determines how calls are routed out of the system, specifying which trunk to use based on the dialed number.
This configuration ensures that calls are routed correctly according to the organization's numbering plan and the available trunks.

NEW QUESTION # 50
You are working on a script and need to add new variables to it. Select the correct tab to add variables.

A. 0
B. 1
C. 2
D. 3

Answer: D

Explanation:
In the image provided, the correct tab to add variables to the script is labeled as number 3. This tab represents the "Variables" section where you can define new variables that will be used in your script. Variables are crucial in scripts as they allow for dynamic content, enabling personalized interactions based on data such as customer names, account details, and other context-specific information.

NEW QUESTION # 51
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GCX-SCR New Questions: https://www.real4test.com/GCX-SCR_real-exam.html

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GCX-SCR Latest Test Bootcamp & GCX-SCR New Questions

GCX-SCR New Questions | Exam GCX-SCR Lab Questions

Genesys GCX-SCR Exam Syllabus Topics:

Genesys Cloud CX: Scripting Certification Sample Questions (Q46-Q51):

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