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WGU Information Technology Management QGC1 Sample Questions (Q69-Q74):

NEW QUESTION # 69
What are two purposes of the IT Strategy Board in any organization? Choose 2 answers.

A. Recommend opportunities and actions to benefit the organization
B. Oversee hiring to enhance the implementation of future improvements
C. Report IT issues to the CIO as they arise and implement the ClO's solutions
D. Recognize the possibility of budget overages before they occur
E. Discover and review development in information technology

Answer: A,E

NEW QUESTION # 70
What is a customer relationship management (CRM) system used for?

A. To provide fundamental decision-making support.
B. To increase customer loyalty and retention and increase an organization's profitability.
C. To improve supplier and customer relations and increase revenues.
D. To support diverse business functions such as accounting, manufacturing, marketing, and human resources.

Answer: B

Explanation:
* Purpose of a Customer Relationship Management (CRM) System:
* CRM systems focus onmanaging customer interactionsto build long-term relationships.
* They provide tools for sales, marketing, customer service, and analytics to enhance customer satisfaction and retention.
* Key Objectives of CRM Systems:
* Increase customer loyalty:By personalizing experiences and addressing customer needs effectively.
* Boost profitability:Through targeted marketing, better customer insights, and optimized resource allocation.
* Incorrect Options Analysis:
* A. Decision-making support:CRM provides customer interaction insights, not fundamental decision-making tools.
* B. Business functions:Covers ERP systems, not CRM.
* C. Supplier relations:Focus is on customer relations, not suppliers.
References and Documents of Information Technology Management:
* "CRM Best Practices for Business Success" (Salesforce Whitepaper).
* ITIL 4 Service Design: CRM Integration (Axelos).

NEW QUESTION # 71
Which system provides a foundation for collaboration between departments, enabling people in different business areas to communicate?

A. Supply chain management (SCM)
B. Customer relationship management (CRM)
C. Enterprise resource planning (ERP)
D. Electronic data interchange (EDI)

Answer: C

Explanation:
* Definition of ERP Systems:
* ERP integrates core business processes across various departments, such as finance, HR, procurement, and production.
* It creates acentralized communication platformfor cross-departmental collaboration and seamless data sharing.
* Purpose of ERP:
* Ensures real-time data visibility across the organization.
* Promotes collaboration by eliminating data silos and enabling efficient workflows.
* Incorrect Options Analysis:
* B. Supply Chain Management (SCM):Focuses on logistics and supply chain optimization, not general collaboration.
* C. Customer Relationship Management (CRM):Concentrates on customer interactions.
* D. Electronic Data Interchange (EDI):Facilitates data sharing with external partners, not internal collaboration.
References and Documents of Information Technology Management:
* "ERP Integration Best Practices" (Gartner).
* ITIL Service Design: ERP Modules Overview (Axelos).

NEW QUESTION # 72
Which business impact is attributed to the creation of a knowledge-dependent global society from growth in information industries?

A. Information of Everything
B. Autonomous agent
C. Virtual assistant
D. Ambient digital experience

Answer: A

NEW QUESTION # 73
Which information system facilitates the sharing of data between the human resources and purchasing department in the same corporation?

A. Customer relationship management (CRM)
B. Enterprise resource planning (ERP)
C. Geographic information system (GIS)
D. Executive support (ES)

Answer: B

NEW QUESTION # 74
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Valid Information-Technology-Management Exam Tips & Information-Technology-Management Valid Exam Pdf

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WGU Information Technology Management QGC1 Sample Questions (Q69-Q74):

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